Privacy Policy

10dlc.us (“Company,” “we,” “us,” or “our”) operates 10dlc.us and provides an AI-powered platform that enables businesses to create, customize, publish, and prepare websites for use in connection with 10DLC messaging registration and compliance (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our Services. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information generated through your use of the Services, and information we receive from third-party services you connect to the platform.

1.1 Information You Provide

Depending on how you use the Services, we may collect:

• Your name
• Business name
• Email address
• Phone number
• Business address
• Account login information
• Billing and payment information
• Domain names and website information
• Business descriptions and business contact information
• Information about your products and services
• Information about your intended SMS campaigns and messaging use cases
• Information submitted for 10DLC registration or related compliance processes
• Website copy, images, logos, trademarks, and other content you provide
• Information contained in forms or other materials submitted through the Services
• Communications you send to us, including support requests and feedback

You should not submit sensitive personal information through the Services unless it is necessary for the requested functionality and you have the legal right to provide it.

1.2 Information Collected Automatically

When you access or use the Services, we may automatically collect certain information about your device and activity, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages and features accessed
• Date and time of activity
• Referring and exit pages
• Usage information
• Diagnostic and performance information
• Cookies and similar technologies

We use this information to operate, secure, analyze, and improve the Services.

1.3 Information From Third Parties

We may receive information from third-party services that you choose to connect to the Services. These may include:

• Domain registrars
• Hosting providers
• Payment processors
• Authentication providers
• AI technology providers
• Analytics providers
• Messaging providers
• 10DLC registration or compliance providers

The information we receive depends on the third-party service and the permissions you authorize.

2. How We Use Information

We may use information we collect to:

• Create and manage user accounts
• Provide and operate the Services
• Generate websites, layouts, copy, and other content using AI
• Customize websites based on information you provide
• Publish and host websites
• Connect and manage domains
• Process payments and subscriptions
• Support 10DLC registration and related workflows
• Help identify information commonly required for messaging registration
• Provide customer support
• Communicate with you regarding your account and the Services
• Send service-related communications
• Detect and prevent fraud, abuse, unauthorized access, and security incidents
• Monitor and improve the performance and reliability of the Services
• Develop new products, features, and functionality
• Enforce our Terms of Service
• Comply with applicable legal obligations
• Protect our rights, property, users, and the security of the Services

We may also use aggregated or de-identified information for analytics, research, and product development where such information cannot reasonably be used to identify you.

3. Artificial Intelligence and Automated Processing

Our Services use artificial intelligence to generate website layouts, text, designs, and other outputs based on information you provide. Information submitted to AI-powered features may be processed by third-party AI and technology providers that help us provide these Services.

You are responsible for ensuring that you have the necessary rights and permissions to submit information and content to the Services. AI-generated content may contain errors, omissions, inaccurate information, or content that is unsuitable for your particular business, and you are responsible for reviewing AI-generated content before publishing or relying on it.

We do not guarantee that AI-generated content is legally compliant, carrier-compliant, accurate, complete, or sufficient for 10DLC registration.

4. 10DLC and Messaging Information

Our Services may process information related to your business and intended messaging activities to help you prepare websites and information for 10DLC registration. This information may include:

• Business identity and contact information
• Website information
• Messaging use cases
• Intended message content
• Target audience information
• Opt-in and consent information
• Campaign descriptions
• Sample messages
• Other information required for registration

We use this information to provide the requested Services and facilitate relevant registration or compliance workflows. 10DLC registration and approval are determined by applicable registration authorities, messaging providers, carriers, and other third parties. Our processing of information does not guarantee approval or continued registration.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate and improve the Services. These technologies may be used to:

• Maintain login sessions
• Remember preferences
• Provide requested functionality
• Understand how users interact with the Services
• Measure website and product performance
• Detect security issues
• Analyze usage
• Support marketing activities, where applicable

You may control cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of portions of the Services.

6. How We Share Information

We may disclose information to the following categories of recipients.

6.1 Service Providers

We may share information with third-party companies and service providers that process information on our behalf, including providers of:

• Cloud hosting and infrastructure
• AI and machine-learning technology
• Website hosting
• Domain services
• Payment processing
• Analytics
• Authentication
• Customer support
• Security and fraud prevention
• Communications
• Messaging and telecommunications services
• 10DLC registration and compliance services

These providers may access information only as reasonably necessary to perform services for us or provide functionality you request.

6.2 Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our agreements and policies
• Detect or investigate fraud, abuse, or security incidents
• Protect the rights, property, or safety of the Company, our users, or others

6.3 Business Transactions

If the Company is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred as part of that transaction.

6.4 With Your Direction

We may disclose information when you instruct us to do so or otherwise authorize the disclosure.

7. Mobile Information and SMS Consent

We do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in information and consent records are not shared with third parties for their own marketing or lead-generation purposes.

We may share information with service providers that are necessary to provide the requested messaging or business services, such as messaging providers, telecommunications providers, hosting providers, and other technology vendors acting on our behalf.

Any SMS communications provided through a website created using our Services are governed by the privacy policy and terms of the business sending those messages.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain your account
• Complete transactions
• Provide customer support
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Detect and prevent fraud and abuse
• Protect the security of our Services

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, contractual, and operational requirements.

9. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that information transmitted to or stored through the Services will be completely secure.

10. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, platforms, and services. Third-party services operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, content, or policies of third-party services.

You should review the privacy policies of third-party services before providing information to them.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request information about our collection and disclosure practices
• Opt out of certain forms of processing
• Appeal a decision concerning a privacy request

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, contact us using the information provided in the “Contact Us” section below. We may take reasonable steps to verify your identity before processing certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended. Subject to applicable exceptions, these rights may include rights to access, correct, delete, or obtain information concerning the collection and disclosure of personal information.

California residents may submit privacy requests by contacting us at:

Email: support@10dlc.us

We will process verified requests in accordance with applicable California law.

13. Other U.S. State Privacy Rights

Residents of other U.S. states may have privacy rights under applicable state privacy laws. Where required by applicable law, we will provide individuals with the rights and disclosures required by that law. The availability and scope of these rights depend on your state of residence and applicable legal requirements.

14. Children’s Privacy

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, contact us at the address provided below.

15. International Data Transfers

The Services are operated primarily in the United States. If you access the Services from outside the United States, information you provide may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. Those jurisdictions may have privacy laws that differ from the laws in your country.

16. Do Not Track

Our Services may not respond to all “Do Not Track” signals or similar browser-based mechanisms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the bottom of this Privacy Policy. For material changes, we may provide additional notice through the Services, by email, or through other reasonable means where required by law.

Your continued use of the Services after an updated Privacy Policy becomes effective will be subject to the updated Privacy Policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
10dlc.us
Email: support@10dlc.us
Website: 10dlc.us