Refund Policy

Thank you for choosing 10DLC.us. We want you to be satisfied with our services and understand exactly how refunds and cancellations work.

This Refund Policy explains the terms that apply to subscriptions purchased through 10DLC.us.

1. Subscription Plans

10DLC.us currently offers the following subscription plans:

Builder Pro — $9.90/month

Builder Pro is a monthly subscription that provides access to our website builder and related features, including website creation, website saving, website deployment, custom domain connection, and AI-powered website generation.

10DLC Agent — $89/year

10DLC Agent is a yearly subscription that includes the features available in Builder Pro along with additional done-for-you services, including guided review calls, website creation assistance, professional copy and compliance review, and hands-free website setup.

2. Cancellation

You may cancel your subscription at any time.

For the Builder Pro monthly plan, cancellation will prevent the next monthly subscription charge. You will generally retain access to the service until the end of your current paid billing period.

For the 10DLC Agent yearly plan, cancellation will prevent renewal for the following annual billing period. Because the plan includes services that may be performed during the subscription period, cancellation does not automatically result in a refund for the current annual subscription.

3. Refunds

Builder Pro

Builder Pro subscriptions are billed monthly.

Payments are generally non-refundable once a billing period has started, including where you choose not to use the service during the remaining portion of that billing period.

If you believe you were charged incorrectly, please contact us as soon as possible so that we can review the transaction.

10DLC Agent

The 10DLC Agent plan is billed annually at $89 per year.

Because this plan includes both software access and service-based work performed by our team, payments are generally non-refundable once the annual subscription or associated services have started.

This includes work such as:

• Website creation
• Website customization
• Compliance review
• Professional copy review
• Guided review calls
• Other work performed by our team on your behalf

If you have an issue with the service, please contact us so we can review your situation and determine whether an exception is appropriate.

4. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same subscription or have received a charge that you believe was made in error, please contact us.

After reviewing the transaction, we may issue a refund for verified duplicate or erroneous charges.

5. Service Issues

If you experience a technical problem that prevents you from reasonably accessing or using the service, please contact our support team.

We will make reasonable efforts to investigate and resolve the issue.

Where appropriate, we may provide an account adjustment, credit, or refund at our discretion depending on the circumstances.

6. AI-Generated Content

10DLC.us may provide AI-powered website generation and content-generation features.

Because AI generations consume computing resources and are delivered as part of the service, AI generations that have already been performed are not refundable individually.

If you experience a technical failure that prevents a requested generation from being delivered, please contact us so we can investigate the issue.

7. Website Deployment and Domain Services

Fees associated with website deployment, domain connections, third-party services, or other external services may be subject to additional terms.

Where a third-party service has already been provisioned or incurred a cost on your behalf, those costs may not be refundable.

10DLC.us is not responsible for refund policies imposed directly by third-party service providers.

8. Renewal Charges

Subscriptions may renew automatically according to the billing terms presented at the time of purchase.

If you do not want your subscription to renew, you should cancel it before the next billing date.

Cancellation after a renewal charge has been successfully processed does not automatically entitle you to a refund for the newly started billing period.

If you believe a renewal charge was made in error or you intended to cancel before renewal, contact us promptly and we will review the circumstances.

9. How to Request a Refund

To request a refund or report an incorrect charge, please contact our support team at support@10dlc.us with:

• Your name
• Email address associated with your 10DLC.us account
• Date of the charge
• Amount charged
• Reason for your request
• Any relevant transaction or payment information

Requests can be submitted through our customer support channel.

We may request additional information to verify the account and transaction.

10. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

10DLC.us does not control the processing time once a refund has been submitted to the payment processor.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, pricing, payment providers, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have questions about this Refund Policy, cancellations, or a charge on your account, please contact us at support@10dlc.us.

By subscribing to a 10DLC.us plan, you acknowledge that you have read and understood this Refund Policy and agree to its terms.